Frequently Asked Questions
Return and Exchange Policy:
Each painting is photographed in an attempt to capture it in closest likeness to the original pieces. Due to some monitor colour collaboration and having to trust in technology, some colours might vary slightly in person. I try to capture the likeness of my paintings online to the best of my ability.
Sales and commissions are handled with transparency and I try to describe by paintings are specifically as possible.
All sales are final. If you feel you have received your painting in error, please email me.
If you have any questions or concerns, please contact me directly.
Do you take commissions?
Yes! Please read about my commission process here and send me a commission inquiry. If closed, when commissions reopen, they will be announced in my newsletter and on my Instagram. Sign up for my newsletter here or at the bottom of this page, and follow me on Instagram here.
Do you ship internationally?
I do ship internationally. I have tried to estimate worldwide shipping costs to the best of my ability. If your shipping costs are overcharged from what is actually billed at the post office, I will refund you the difference. In the same vein, if shipping is much more than what was charged, you may receive a request for shipping payment to cover the difference. I try to keep shipping costs as affordable as I can to all customers.
Can I pick up my order at your studio?
Yes, of course! I will happily coordinate a pick-up with you at my studio in Melbourne, Fl. Please use the coupon code SHOPLOCAL to take off shipping fees on your order, and email me to book a pickup time.
Who owns the painting rights?
All artwork, including images of the artwork, is the sole property of Reva Madryga and is held under copyright even after purchase. This means that I retain all rights to all artwork I have created, including sold and commissioned original paintings. I retain the right to make reproductions of any and all artwork I created, unless the buyer has purchased the full rights to the artwork, on top of the purchased price of the original. The buyer may not reproduce the artwork in any way without written permission of the artist. Resale of purchased artwork may not occur without written permission of Reva Madryga.
If you would like to ensure that your purchased piece will never become a print, please email me to discuss purchasing the full or partial rights to your paintings.
Shipping information
Originals:
All original paintings will be wrapped in paper, and packaged in a well-padded, strong cardboard box. Large original paintings (generally larger than 36x36) will be sent unstretched and rolled in a tube. Please contact a local framer to you before purchase to get estimates on re-stretching the canvas for you. Shipping fully stretched large canvases is a possibility but will incur additional shipping fees for freight shipping.
Artwork will ship USPS or UPS and will arrive (domestic) within 1 week from the time of shipping, with tracking and insurance.
Canada and International shipping will be sent by USPS or UPS and can take (Canada) up to 14 business days and (International) up to a month, depending on your location. Shipping times are not guaranteed outside of the United States. International buyers, please note that shipping charges may vary, any overcharges will be refunded. Similarly, underestimate charges will result in additional costs to be invoiced to you prior to shipment.
Original fine art does not incur duty. Prints and goods may incur customs and duty fees, which will be paid by the customer upon arrival.
Prints and small items:
All prints and small items (calendars, ornaments, journals) are packaged carefully in a sturdy mailer or cardboard box.
Shipping is with USPS, usually arriving within 1 week for the US, and up to 14 days for Canada, and up to a month for International.
International and Canadian shipping can incur additional fees, such as duty. These are beyond my control, and not included in your purchase price. Tracking beyond Canada is beyond my control, and can be unreliable once the order has left the country. I have not had any troubles with international shipping so far though!
Shipping costs include shipping fees, packaging, time, and labour.