Shipping Policy

Processing Times:

Items are shipped within five to seven (5-7) business days once payment is received.  

NOTE: During holiday months (November & December) it can take up to (10) ten business days for orders to be processed before being shipped.

International Shipping:

International buyers are responsible for customs fees and any fees/charges that apply when picking up your package (if applicable).

International shipping can take anywhere from ten (10) to thirty-five (35) business days to arrive at the destination.

Shipping Issues:

Lost Items:   I am not responsible for lost packages. If you would like to add insurance to your order, please message me prior to payment, and I will add the additional shipping charges to your order. Original paintings over $150 include insurance automatically.

Damages during shipping:   Extra measures are taken in packaging to ensure that your prints arrive flat and uncreased. If you wish to add extra insurance to your package, please let me know prior to checking out. Email me at reva@revamadryga.com if you have any questions.

Refunds and Exchanges

If you feel that you have received the wrong item, please let me know within seven (7) days of when the purchase is received. I will accept an exchange of product (the customer is responsible for return shipping costs. New item's shipping costs are waived).

If you would rather have a refund instead of an exchange, I can work that out with you. A refund, less shipping costs, will be made promptly once the returned item has been received by me. Please email to inquire about refunds or exchanges.

PLEASE NOTE: All original paintings are FINAL SALE (no refunds or exchanges). If you believe you have received your painting in error, please email me immediately.

Packaging of Orders

Originals:

  • All original paintings will be wrapped in paper, and packaged in a well-padded, strong cardboard box. Large original paintings (generally larger than 36x36) will be sent unstretched and rolled in a tube. Please contact a local framer to you before purchase to get estimates on re-stretching the canvas for you. Shipping fully stretched large canvases is a possibility but will incur additional shipping fees for freight shipping.

  • Artwork will ship USPS or UPS and will arrive (domestic) within 1 week from the time of shipping, with tracking and insurance.

  • Canada and International shipping will be sent by USPS or UPS and can take (Canada) up to 14 business days and (International) up to a month, depending on your location. Shipping times are not guaranteed outside of the United States. International buyers, please note that shipping charges may vary, any overcharges will be refunded. Similarly, underestimate charges will result in additional costs to be invoiced to you prior to shipment.

  • Original fine art does not incur duty. Prints and goods may incur customs and duty fees, which will be paid by the customer upon arrival.

Prints and small items:

  • All prints and small items (calendars, ornaments, journals) are packaged carefully in a sturdy mailer or cardboard box.

  • Shipping is with USPS, usually arriving within 1 week for the US, and up to 14 days for Canada, and up to a month for International.

  • International and Canadian shipping can incur additional fees, such as duty. These are beyond my control, and not included in your purchase price. Tracking beyond Canada is beyond my control, and can be unreliable once the order has left the country. I have not had any troubles with international shipping so far though!

Shipping costs include shipping fees, packaging, time, and labour.